At Nimra Jewels, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our services. By using our website, you agree to the practices outlined below.
1. Information We Collect
When you shop with us, we may collect the following information:
- Personal Information: Name, email address, phone number, and shipping/billing details.
- Order Information: Products purchased, payment method, and transaction details.
- Device Information: IP address, browser type, and cookies for a better shopping experience.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Provide customer support and communicate regarding exchanges or returns.
- Improve our website, product selection, and customer experience.
- Send updates about new arrivals, offers, and promotions (you can unsubscribe anytime).
3. Data Protection & Security
We use secure payment gateways and follow standard industry practices to ensure your personal and financial information is protected. Your payment details are not stored on our servers.
4. Sharing of Information
Your personal data is never sold or rented to third parties. We may share limited information only with:
- Trusted shipping partners for order delivery.
- Payment processors to complete secure transactions.
- Legal authorities if required by law.
5. Cookies & Tracking
Our website uses cookies to personalize your shopping experience, analyze website traffic, and show you relevant recommendations. You can disable cookies in your browser settings, though some site features may not work properly.
6. Customer Communication
All communication related to orders, exchanges, or policies must be done via email at info@nimrajewels.com. Social media DMs or messages are not considered official communication.
7. Exchange & Refund Information
While we do not offer direct refunds (except for defective products), we provide store credit as per our Exchange Policy. For details on exchanges, damaged products, and non-exchangeable items, please refer to our [Exchange Policy Page].
8. Children’s Privacy
Our website is not directed at children under 13, and we do not knowingly collect information from minors.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be available on our website.
10. Contact Us
For questions about this Privacy Policy or your personal data, please contact us:
📧 info@nimrajewels.com
